Returns Policy

When to return a product

We offer you a replacement, credit or refund where products have a major failure, such as:

  • When they are faulty
  • Wrongly described
  • Different from a sample shown to you; or
  • Do not do what they are supposed to do

Our policy lasts 30 days. Unfortunately if 30 days have gone by since your purchase we cannot offer you a refund or exchange.

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that comprise hazardous materials, flammable liquids or gases.

To complete your return we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless requested by us.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)

If you haven’t received a refund within ten days first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund please contact us at info@ebengineering.co.nz.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

Please contact us to verify the return address required.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Depending on where you live the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your rights under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the New Zealand Consumer Law:

This Returns Policy is in addition to the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act and Fair Trading Act.